PlatinumRx Privacy Policy

This Privacy Policy ("Policy") elucidates the manner in which PlatinumRx ("Company", "we","us", or "our") collects, utilizes, shares, and processes the information provided by you through the PlatinumRx App and Website Terms and Conditions ("Website/App") while delivering services ("Services") as defined in the Terms and Conditions accessible at Terms and Conditions

PlatinumRx, through its Website and App, respects your privacy and adheres to applicable legal requirements concerning data collection, processing, and transfer.

Kindly review this Privacy Policy meticulously. By accessing or using this Website/App, you acknowledge your consent to be bound by the terms described herein and all the terms incorporated by reference. If you dissent from any of these terms, please refrain from using this Website/App.

1. Definition of Personal Information:

Personal information is any data that can directly or indirectly identify you. This encompasses de-identified data, which when correlated with other available information, enables your identification. Personal data excludes irreversibly anonymized or aggregated data, preventing identification, even when combined with other information.

"Sensitive Personal Data or Information" refers to an individual's Personal Information related to passwords, financial details, health conditions, sexual orientation, biometric information, and other details provided to or received by PlatinumRx for processing or storage. However, information available in the public domain or under specific laws does not qualify as Sensitive Personal Data or Information.

By clicking "I accept" when downloading the App or visiting the Website, and/or using our services, you affirmatively acknowledge voluntarily providing personal information, including medical and financial details. You further confirm being duly authorized by any third party, and we shall act according to your representation without independent verification.

2. Types of Data Collection:

When you sign up or register on the PlatinumRx App or Website and use our Services, the collected information includes:

• Contact information: Name, Address, Contact details, Email ID, Phone Number;
• Demographic information: Gender, Age, Date of Birth; Marital Status, Nationality;
• Data related to service usage: Search history, appointment history;
• Medical records and history voluntarily provided or generated during service usage;
• Physical, physiological, and mental health condition data voluntarily provided or generated during service usage;
• Information voluntarily provided through communication or interaction.

3. Data Collection Sources:

For end users:

• Information voluntarily provided through app, website, email, or communication modes;
• Information from healthcare service providers (HSPs) in the PlatinumRx Group, with your permission;
• Data provided to any group company, affiliates, associates, subsidiaries, holding company, associates, and subsidiaries of the holding company, with your consent.

For doctors:

• Information regarding qualifications, experience, public profile, and representations provided before onboarding;
• Information collected during App/Website usage;
• Other information voluntarily provided through various communication modes;
• Information from group companies, affiliates, associates, subsidiaries, holding company, associates, and subsidiaries of the holding company, with your consent.

4. Data Usage:

We utilize your Personal Information for purposes including but not limited to:

• Registration and identification for Service provision;
• Analysis, research, training, and disclosure to affiliates, agents, and government authorities;
• Personalized Services, targeted advertisements, and customized health insights;
• Product and service improvement;
• Research and analysis for commercial solutions development;
• Addressing requests, queries, and complaints related to Services;
• Investigating, enforcing, and resolving disputes;
• Contacting you for information, offers, feedback, and transaction assistance;
• Sending notices, communications, alerts, and relevant offers;
• Fulfilling obligations under agreements with business partners or contractors;
• Technical administration, Website customization, and general administrative purposes;
• Sending information about special promotions, offers, new features, or third-party tie-ups.

5. Data Retention:

We retain your personal information in compliance with applicable laws, keeping data for the duration necessary to provide Services or as mandated by law. De-identified data is retained for extended periods for research and statistical purposes. Upon account closure, we may delete your data, except when necessary to prevent fraud, comply with the law, or for legitimate purposes, retaining anonymized data for analytical and research purposes.

6. Disclosure and Transfer of Your Data:

We may disclose and, in some cases, transfer your personal information to entities required for service provision and value-added services. Such entities may be located outside India, and your consent to this is presumed. We require these entities to implement equivalent security measures. Disclosure may occur to:

• Service Providers: Companies providing services on our behalf, obligated to protect your data;
• Business Affiliates: Entities in the PlatinumRx Group involved in product and service provision;
• Law Enforcement Agencies: Sharing information as required by law enforcement agencies;
• Other Third Parties: In good faith, if disclosure is necessary to protect our rights, enforce terms and conditions, investigate fraud, or protect operations or users.
• Anonymized, aggregated data may be shared with advertisers, research firms, and partners.

7. Data Protection Measures:

We are committed to maintaining the privacy of your information and adhere to industry-standard security safeguards. Reasonable technical, administrative, and physical security measures are employed. Third parties receiving data are required to implement reasonable security practices. However, we are not liable for loss or harm caused by misuse of personal information, unless directly and foreseeably linked to our negligence and non-compliance.

For data loss or theft due to unauthorized access to your electronic devices using our Services, the Company is not held liable, and you indemnify the Company as per the Terms of Use.

8. Your Rights:

You have the right to access, correct, and delete your personal information. You are responsible for ensuring the accuracy of information provided and may contact us to correct inaccuracies or discontinue service usage. You may refuse to share or withdraw consent for previously provided data, and we reserve the right to restrict or deny service provision in such cases.

For inquiries or exercising rights, contact the Grievance Officer at care@platinumrx.in We will respond promptly.

9. Third-Party Websites and Services:

Our Website and App may contain links to third-party services. Proceeding to use such third-party websites or services is at your own risk, and the Company is not liable for outcomes or harm resulting from such usage. Review third-party privacy policies before proceeding.

10. Changes to this Privacy Policy:

We may periodically revise this Privacy Policy, and your continued use of our products and services indicates acceptance of revised terms. If you disagree, refrain from using our Services and close any created account.

11. Consent:

By accepting this Privacy Policy and using our Services, you provide explicit consent to the collection, processing, and transfer of your personal information as outlined herein. Your consent is integral to the provision of our Services, and any withdrawal may impact service availability.

12. Minors:

Our Services are not intended for individuals under the age of 18 ("Minors"). If you are a Minor, refrain from using our Services and do not provide personal information. We do not knowingly collect or process personal information from Minors.

13. International Data Transfer:

Your personal information may be transferred and processed outside your country of residence. By using our Services, you consent to such international transfer, storage, and processing of your information.

14. Grievance Redressal:

For any concerns or grievances regarding this Privacy Policy, contact our Grievance Officer at care@platinumrx.in We are committed to addressing and resolving your concerns promptly.

15. Governing Law and Jurisdiction:

This Privacy Policy is governed by the laws of India. Any disputes arising out of or in connection with this Policy will be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

16. Data Breach Notification:

In the event of a data breach compromising your personal information, we will adhere to applicable laws and promptly notify you of the breach. Notification methods may include email, app notifications, or other communication channels.

17. Severability:

If any provision of this Privacy Policy is deemed invalid or unenforceable, the remaining provisions shall remain in effect. The invalid or unenforceable provision will be replaced by a valid, enforceable provision reflecting the original intent.

18. Contact Information:

For any queries, clarifications, or communication related to this Privacy Policy, contact us at care@platinumrx.in